AI Maintenance Helper: Faster, Clearer Maintenance Requests

We’ve added an AI helper that makes maintenance requests easier to submit and easier to act on - for you and your tenants.

Smarter request intake for tenants

When a tenant describes an issue in their own words, the AI helper asks one quick follow-up question to capture the details that matter.
It then suggests a category and priority and tidies up the description into a clear summary - no more vague, one-line requests.
Tenants can edit any of it, add a photo, or keep their original wording before submitting. They’re always in control.

AI suggestions on your side

Requests arrive already categorized, prioritized, and summarized, so there’s less guesswork and less back-and-forth.
On the request’s Chat tab, you’ll see private AI suggestions - a read on the likely cause, recommended next steps, and a ready-to-send draft reply for your tenant.
Nothing is ever sent to your tenant automatically. You review, edit, and hit send - you’re always in control.
For example, a “water under the sink” request comes back with a likely cause (a loose connection), suggested next steps (check the source, tighten if safe, send a plumber if it persists), and a draft reply ready to send.

We started with maintenance intake because it’s the front door: clearer requests coming in mean faster resolutions and less time spent decoding what’s actually wrong. This is just the beginning of what we’re building here.

It’s currently in beta. We’d love your feedback - let us know what you think using this feedback survey!