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Follow up on the latest improvements and updates.
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When Lessen is handling a maintenance request, you shouldn't have to go looking for updates. Now every message and status change on a Lessen work order shows up right in RentRedi, so you always know where a job stands.
Why you'll love it
- Everything in one place:See Lessen's messages and updates next to the request details.
- A clear timeline:Updates are grouped by day, with attachments included, so it's easy to follow what happened and when.
- Nothing to set up:It appears automatically on any request Lessen is handling.
How to see a request's activity
- Go to Maintenanceand open a request that Lessen is handling.
- Click the Activitytab next to Details.
Good to know
- The Activity tab only appears on Lessen-handled requests.
- The timeline is read-only for now. To reply, keep using Lessen.
- Available now on the web.
If your lease requires renter's insurance, keeping tenants compliant used to mean chasing them for proof. Now you can mark renter's insurance as required in RentRedi, and your tenants will be prompted to take care of it, without a reminder from you!
What's new
Turn the requirement on (or off) for whole properties, units or groups of tenants in one step, and set it as the default for future tenants.
- Go to Properties, Units, or the Current tab of the Tenants table.
- Check the rows you want, then click Update Renters Insurance in the bar at the bottom.
- Choose Require or Stop requiring for current tenants, and tick Notify tenants if you'd like them to get an email.
- Optionally check "Also require it for future tenants by default," then save.
Paying rent on time should count for something when it's time to move. With Tenant Certificate, renters who pay through RentRedi can send their next landlord a secure, verified record of their on-time rent history. No reference letters needed.
Why you'll love it
- Tenants get a head start:Show your next landlord you pay on time, without chasing a reference.
- Landlords get a record they can trust:See verified rent history from RentRedi, including on-time rate, payment history, and tenancy details.
- Private by design:Certificates are shared only by secure link and are never listed publicly.
How to send your certificate (tenants)
- Log in at tenant.rentredi.com. If you're eligible, you'll see a Moving out soon?card on your dashboard.
- Click View My Certificateto preview it.
- Click Send to Landlord, enter your future landlord's name and email, and clickSend Certificate.
How to view a certificate (landlords)
- Open the email from your future tenant and click View Certificate.
- Create a RentRedi account, or sign in if you already have one.
- The tenant's certificate opens right away.
Good to know
- Tenant Certificate is live now on the web. There's nothing for you to turn on, eligible tenants see it automatically.
- You're eligible if your lease ends between 32 days and 3 months from today, your on-time payment rate is 90% or higher, and you've missed no more than one payment.
Let us know what you think!
You asked for a dark mode that's easier on the eyes, especially when you're working late. Now you can switch the RentRedi web app to a dark theme in a couple of clicks.
Why you'll love it
- Easier on your eyes:A darker screen is more comfortable in low light and on long days.
- Your choice, saved:Pick Light, Dark or System, and RentRedi remembers it.
- Matches your device:Choose System and RentRedi follows your computer's light or dark setting.
How to turn on dark mode
- Go to Settings > Account Settings.
- In the Theme card, choose Dark (or System).
You asked for a way for your team to see all the tenant chats, not just the ones they are on. Now you can decide which teammates can read all company chats, for your whole portfolio or property by property.
Why you'll love it
- No more blind spots:If they have access, teammates can followALLconversations on the properties they help manage, including chats sent to the rest of the team.
- You stay in control:Company Chats has its own setting in Your Team's Access area, so you can grant it without opening up anything else.
- Clear boundaries:Teammates can read along, but they can only reply in conversations they're already part of.
How to give a teammate chat access
- Go to Your Team and open the teammate.
- Edit their permission, and set Company Chats to View for all properties or just the ones you choose.
- Save.
Note: To hide company-wide chats again, just put the Company Chats setting back to No access.
Good to know
- Teammates with full portfolio access can now view chats they're not a part of by default. You will need to turnoffCompany Chats access to keep their access to just chats they are already on.
You asked for an easy way to tell payments your team records by hand apart from payments tenants make online. Now you can, right on the Payments and Rent & Charges pages.
Why you'll love it
- Check staff entries fast:Filter to manual payments and compare them with what tenants actually paid.
- Spot them at a glance:A Manual badge marks every manually recorded payment, even ACH.
- Cleaner exports:The Payments CSV now includes a Source column.
How to filter your payments
- Go to Payments or Rent & Charges.
- Choose Manual or Online in the All / Manual / Online filter.
- Click Export for a CSV with the Source column.
You asked for an easier way to get proof of rent payment, and it's here! Landlords and tenants can now download a clean, printable PDF receipt for any completed rent payment. You no longer have to save payment history pages or rely on screenshots.
Why you'll love it
- Proof of payment in one click:Download a ready-to-print PDF receipt whenever you need to verify a payment.
- Tenants can get their own receipts:Tenants can access and download receipts for their payments anytime from the tenant web portal, without needing to ask their landlord.
- Easy to save, print, or share:Receipts come as a PDF file, not text stuck inside an email.
- Landlords can resend receipts anytime:If a tenant loses or deletes their receipt, send a fresh copy without writing a new message.
How to get your receipt
- Landlords:Go toPayments → Payments & Returns → Paid, click the⋮menu on a payment, and chooseDownload Receipt. You can also chooseEmail Receipt to Tenantto send it straight to them. When a payment is split across several tenants, each billed tenant with an email on file gets a copy.
- Tenants:Log in to the tenant web portal at , go toPayments → History, and clickDownload Receiptnext to any completed payment.
Good to know
- Receipts are available for completed payments.
Step-by-step help: How to Download a Tenant Payment Receipt for landlords, and How to Download My Payment Receipt for tenants.
Landlord view
Tenant View
Managing a unit turn or renovation used to mean juggling a handful of separate maintenance requests and tasks, with no way to see the whole job or what it's actually costing you. Maintenance Projects fixes that, and it's now live for everyone.
What's new
- A new Projects tab under Maintenance, with a summary list of every project (status, property, assignee).
- Create a project with a title, status, assignee, property, description, start date, and target completion date.
- Group any existing tasks and maintenance requests under it, and ungroup them later if plans change.
One view for the whole job
- Open a project to see everything at a glance: overall progress rolled up from every linked task and request, plus total cost summed from the linked maintenance requests.
- Attach photos and videos right on the project.
- Nothing moves into a new system, tasks and maintenance requests stay exactly where they already live, a project is just a layer that groups them.
Head to Maintenance → Projects and try it on your next turn or renovation. Teammates need the Projects module permission to see it.
Let us know what you think!
Tenants paying rent on tenant.rentredi.com can bundle multiple charges into a single payment!
What's new
- Tenants using the web app (tenant.rentredi.com) can select multiple charges and pay them all in one checkout.
- One payment, one confirmation, one transaction fee - instead of repeating the same steps for every charge.
- Each charge is still recorded individually, so your Rents & Charges page and reports stay the same.
Why it matters
When paying is easier, more gets paid on time. Bundling cuts down on the "I paid rent but forgot the utility charge" conversations, and it brings the web experience in line with what tenants already get in the mobile app.
Where to find it
There's nothing for you to turn on. This is live now for all tenants on the web. When they go to pay, they'll see the option to select multiple charges and pay them together.
You can now upload a statement, like a credit card or bank statement, and RentRedi will add each transaction as its own expense line item.
How it works
- Go to Expenses and select Upload Statement
- Upload your statement
- Review the transactions we pulled in
- Save, and your expenses are added in bulk
Why we built it
Many of you asked to connect your credit cards to expense tracking. Statement upload gives you a fast way to get those expenses into RentRedi today!
It's also a great option if your bank doesn't connect through our automatic bank sync. If your bank already syncs, nothing changes for you. If it doesn't, you can now bring those transactions in with a single upload instead of entering them individually.
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